FAQ's

We offer an unrivalled level of service and expertise. Our team of staff all have first-hand experience of achieving successful property sales and rentals even in the most difficult property market. This level of personal and knowledgeable service, combined with our comprehensive marketing campaigns on all the major property portals, can help ensure you achieve the sale or rental you need within your timescales.

For maximum visibility to potential buyers and tenants, your home will be marketed on all the major property websites including the UKs most visited site www.rightmove.co.uk and the newest most talked about recent entrant www.onthemarket.com. Each office holds a prime position within the local area with bespoke displays giving your property the exposure it deserves.

We have offices in Crewe Road (Alsager), Nantwich Road (Crewe), High Street (Sandbach) and Merrial Street (Newcastle-under-Lyme) where you can find more details on our listed properties and details of how to sell your home or rent your property with Stephenson Browne.

Our offices are open Monday to Friday between 9.15am -5.30pm. We're also open on Saturdays between 9am and 4pm.

We can provide whatever level of letting service you need. Our fully managed letting service takes all the worry and hassle of letting your property off your hands. We take care of everything for you on an on-going basis, including: - Letting agreements between you and your tenant
- Inventories
- Setting up standing orders
- Liaising with utility companies
- Arranging relevant legal notices for your protection
- Deposit submission through our association with The Deposit Protection Service
We also offer a Let Only service, which includes all of the above as a one-off service rather than an on-going arrangement, meaning you will be responsible for rent collection and any further problems that may occur. We would only recommend our Let Only service to experienced landlords as there are many issues that could occur during a tenancy period that would require prior knowledge of the letting process.

As we have a mailing list of ready and willing tenants looking for new rental property, we can usually match a tenant to your property within four weeks of initial instruction. Once you decide to let your property with us, our negotiators phone out and match your rental property to the right tenants.

Stephenson Browne charges landlords the following fees for letting a property, depending on the level of service you choose:

Tenant Find:  Up to ones month’s rent Inc. Vat (one off payment per new tenancy)

Rent collection service: Up to 12% Inc Vat (fee deducted on a monthly basis)

Fully managed service: Up to 15% Inc Vat (fee deducted on a monthly basis)

Please contact us for a full explanation of each of the above services.

• Energy Performance Certificate (EPC) £96.00 (Inc. VAT)

per tenancy

• Gas Safety Certificate (GSR)  approx. £78.00 (Inc. VAT) per tenancy

• Electrical Installation Condition Report (EICR) £216.00 (Inc. VAT) per tenancy

• Portable Appliance Testing (PAT) £36.00 up to 10 appliances plus £1.20 per additional item. (Inc. VAT) per tenancy

• Legionella Risk Assessment £114.00 (Inc. VAT) per tenancy