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Last Friday was a very proud day for staff at Stephenson Browne, not only were we nominated as a group at the prestigious ESTA's awards, which was held at The Grosvenor Hotel in London, the Alsager office came away with an award and the highlight of the day for all was when our colleague Margret Caddy (Sales Manager at Alsager) took away a People Award, a fantastic achievement and one which without a doubt was deserved on both counts.

Now in their 19th year the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 200,000 customer review ratings.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “I’ve said it many times but the work of agents, conveyancers and brokers is vastly underrated by the general public and its only when clients go through the process that they understand the effort, complexity and hard work that goes into your job.

Spencer concluded

“Its your passion for what you do that makes The ESTAS the most important day in the property calendar every year.”

Estate and letting agents were recognised in counties and regions around the UK.  National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Matthew Bass, manager of Stephenson Browne Alsager Sales said “We are absolutely thrilled to be recognised in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance.  We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service and this proves we are delivering what we promise.”