PRESS RELEASE                                                                                         15 March 2011



Stephenson Browne has been shortlisted as a TOP 10 Estate &Letting Agent

in the North West Region of the Estate & Letting Agent Awards


The Estate & Letting Agent Awards, the largest and longest running awards in the estate & letting agent industry have announced their shortlist for 2011. 


Known in the trade as The ESTAS, the competition determines the best estate & letting agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent.  Over 26,000 questionnaires were completed by customers during the competition.  The regional categories are Northern Ireland, Scotland, Wales, North East & North West, Yorkshire & Humber, Wales, West Midlands, East Midlands, East of England, South West, Southern, South East and London. 


The Cheshire based agency has been shortlisted as a TOP 10 estate & letting agent in the North West region.

The top three estate & letting agents for each region, as well as the national awards, will announced by Phil Spencer from Channel 4’s Location, Location, Location at a lavish ceremony in London on 15th April.  Phil Spencer said, “All agents have to drive standards higher, raising the bar in terms of the quality of advice offered and the level of customer service they deliver and the ESTAS help to do just that!”.


Simon Brown, who runs the awards every year said “Every agent who takes part in the ESTAS puts their reputation on the line.  As an ESTA agent they’ve committed to having their customer service levels independently reviewed and that says a lot about the type of agency they are.  Making the shortlist is a huge effort and every agent that has done so should get the credit they deserve”.

Tony Browne, Director of Stephenson Browne said “We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service we provide so this is great way to demonstrate how good we really are.”


Other Quotes  from our ESTA Partners;

Alex Chesterman, Founder & CEO of “We are really excited to support and be part of this key industry event. Our business objectives are precisely aligned with those of the ESTAS, which are to help agents across the UK maximise their efficiency. The ESTAS focus on providing valuable customer feedback and we focus on providing valuable marketing services, both with a view to ensuring that agents win more business.”


David Dalby, Residential Director at Royal Institute of Chartered Surveyors “This is the fifth year that RICS have been involved with the Estas, which we support because, unlike others, the results are based solely on customer satisfaction rather than the opinions of a judging panel.  To win an Estate or Letting Agent of the Year Award, an agency has to demonstrate a consistently high level of service and, to achieve this, will be ensuring that staff follow standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one.”


Nat Daniels, Publisher of Estate Agent Today “These are the only awards that really matter, because they are judged by the only people who really count – the public. Any agent looking to build reputation can do no better than to take part in this scheme.”


John Boyle, Managing Director of HomeLet “We’re delighted to be associated with the Estas. The number of innovative agents driving improved customer service is undoubtedly increasing each year and the competition gets fiercer. It’s a real honour for everyone who has been shortlisted, not just because of the competition they face, but because the awards are judged by customers who’ve experienced their service first hand.’  


Joshua Rayner, MD of Rayner Recruitment “We share the same values as the ESTAS in that we offer a simple, transparent service which offers excellent value for money to our clients.  ESTA agents sign up to those same values and clients recognise that.”


Moneypenny Director, Joanna Swash “Agents who use our service provide outstanding levels of service for their customers, gaining a competitive advantage in the local marketplace.  For this reason, we are delighted to be associated with such a highly-regarded scheme as the ESTAS, and wish all entrants the very best of luck.”


The Awards are organised by Awards for Business Ltd.

For more information contact Awards For Business on 01892 610245 or 01892 610398. 

Posted on 15 March 2011 in Company News, Property News. Tagged with awards, customer service, Estate Agents, letting agents, winners

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